Shipping, Handling & Pickup Policy

Effective Date: October 18, 2025

603 Auto Salvage, Inc.
233 Main Street, Plaistow, NH 03865
Phone: 603-392-7313
Email: parts@603AutoSalvage.com
Website: www.603AutoSalvage.com

Quick Reference Guide

Shipping Options at a Glance

Service Type	Availability	Typical Transit	Cost Structure
Small Package (UPS/FedEx/USPS)	US Only (48 states)	1-5 business days	NO MARKUP – Actual Cost
LTL Freight	US Only (48 states)	2-10 business days	$300-400/pallet (no markup)
Local Delivery	Commercial only	1-3 business days	Based on distance
Yard Pickup	All customers	Same day	FREE
International	NOT AVAILABLE	N/A	N/A
Canada/Mexico	NOT AVAILABLE	N/A	N/A

Order Processing Times

On-Shelf Small Parts: Order by 2:00 PM EST = SHIPS SAME DAY
Large Items: 1-2 business days to ship
Parts in Cars: 1-3 days pull time (not guaranteed – varies)
Yard Pickup: Ready when pulled or immediately if on shelf

Critical Requirements

Inspect ALL shipments before signing
Report damage within 24 hours
Keep all packaging until claims resolved
Photo documentation required for all claims

Section 1: Shipping Overview

1.1 Our Commitment

603 Auto Salvage ships quality used auto parts nationwide with a focus on safe handling, transparent pricing, and reliable service. Every shipment is professionally packaged, photographed, and tracked from our facility to your destination.

1.2 Service Coverage

Continental United States: Full service via all carriers (48 states)
Alaska/Hawaii: Available with extended transit and additional fees
Canada/Mexico: NOT AVAILABLE – We do not ship internationally
International: NOT AVAILABLE – No international shipping
APO/FPO Addresses: USPS only, additional restrictions apply

1.3 What We Ship

Regularly Shipped:

Engines and transmissions (palletized)
Differentials and transfer cases
Small mechanical and electrical parts
Interior components (seats, modules, trim)
Suspension components

Rarely/Never Shipped:

Large body panels (doors, hoods, fenders)
Glass (windshields, rear windows)
Complete front/rear clips (special arrangement only)
Hazardous materials without proper certification
Airbags with live inflators (ground transport only)

Section 2: Shipping Methods & Carriers

2.1 Small Package Shipping (Under 150 lbs)

Primary Carriers: UPS, FedEx, USPS

Suitable For:

Alternators, starters, modules
Sensors, switches, small electronics
Individual suspension components
Small interior parts

Service Levels Available:

Service	Transit Time	Tracking	Insurance
Ground	1-5 days	Full	Up to $100 included
2-Day Air	2 business days	Full	Up to $100 included
Next Day Air	1 business day	Full	Up to $100 included
USPS Priority	1-3 days	Limited	Up to $50 included

2.2 Freight Shipping (Over 150 lbs)

Primary Carriers: R+L Carriers, XPO Logistics, Old Dominion, Estes, YRC

Suitable For:

Engines and transmissions
Complete axle assemblies
Multiple large parts
Palletized shipments

Delivery Options:

Type	Requirements	Additional Cost
Commercial with Dock	Loading dock available	Base rate
Commercial without Dock	Forklift required	+$50-75
Residential (Liftgate Required)	Must have liftgate	+$75-150 (EXPENSIVE!)
Terminal Pickup	Customer retrieves	-$50-100 (SAVES MONEY)

MONEY-SAVING TIP: Avoid residential delivery! Pick up at freight terminal or our yard to save $75-150+ in liftgate fees.

2.3 Specialized Shipping

Hazardous Materials:

Batteries: Ground transport only, hazmat fee applies
Airbags: Special packaging required, ground only
Fuel tanks: Must be certified empty and clean
AC components: Refrigerant must be recovered

Oversized Items:

Front/rear clips: Custom crating required
Complete assemblies: Special freight arrangement
Multiple engines: Full pallet or partial truckload

Section 3: Processing & Handling Procedures

3.1 Order Processing Timeline

Order Type	Order Cutoff	Processing Time	Ship Time
On-Shelf Small Parts	2:00 PM EST	Same day	SAME DAY
Large Items (Shelf)	12:00 PM EST	1-2 business days	1-2 business days
Parts in Cars (Pull Required)	2:00 PM EST	1-3 days*	After pulling
Special Orders	Varies	Varies	Upon completion

*Important: Pull times for parts still in vehicles can vary based on yard conditions, weather, and workload. We CANNOT guarantee exact pull times – sometimes faster, sometimes slower than the 1-3 day estimate.

3.2 Pre-Shipment Procedures

Every shipment receives:

Quality Inspection – Verify part condition and completeness
Photo Documentation – Multiple angles showing condition
Fluid Drainage – All fluids removed per DOT regulations
Professional Packaging – Part-specific protection methods
Label Verification – Double-check address and part numbers
Weight & Dimension – Accurate measurements for shipping
Tracking Upload – Immediate notification when shipped

3.3 Packaging Standards

Small Parts:

Double-wall corrugated boxes
Bubble wrap or foam padding
Anti-static bags for electronics
Sealed plastic for weather protection

Engines/Transmissions:

Industrial shrink wrap
Steel banding to pallet
Moisture barrier plastic
Cardboard edge protectors
Drain plug sealed and marked

Fragile Components:

Custom wooden crating
Foam-in-place protection
Fragile labels on all sides
Tilt/shock indicators when appropriate

Section 4: Shipping Costs & Payment

4.1 Cost Structure

🚫 WE DO NOT MARK UP SHIPPING COSTS 🚫

Our Transparent Pricing Promise:

ZERO markup on carrier rates – you pay what we pay
NO hidden handling fees
NO profit on shipping charges
100% pass-through pricing – exact carrier cost
You see the actual carrier invoice upon request

4.2 Cost Factors

Shipping costs determined by:

Weight: Actual or dimensional (whichever greater)
Distance: Zone-based pricing
Service Level: Ground vs. expedited
Delivery Type: Commercial vs. residential
Liftgate Service: Adds $75-150+ to residential deliveries
Additional Services: Inside delivery, appointment, notifications
Insurance: Optional coverage above carrier minimum

⚠️ LIFTGATE WARNING: Residential deliveries almost always require liftgate service, which significantly increases shipping costs. Consider pickup at freight terminal to save money.

4.3 Payment Methods

Quote provided before order confirmation
Payment required before shipment
Credit card, PayPal, or approved terms
No COD shipments accepted

4.4 Cost Estimates

Typical Shipping Costs (Rough Estimates Only):

Item Type	Small Package (UPS/FedEx)	LTL Freight (Per Pallet)
Alternator/Starter	$15-40 nationwide	N/A
Differential	$45-125 nationwide	N/A
Standard Pallet	N/A	$300-400 nationwide
Engine (palletized)	N/A	$300-400 per pallet
Transmission (palletized)	N/A	$300-400 per pallet
Multiple engines	N/A	$300-400 per pallet

LTL Freight Notes:

Standard pallet pricing: $300-400 nationwide (rough average)
Some destinations cost more, some less
Residential delivery adds $75-150+ for liftgate
Terminal pickup saves $50-100
Actual costs vary based on carrier, fuel surcharges, and season

Remember: These are estimates – we charge you the EXACT carrier rate with ZERO markup

Section 5: Delivery Policies

5.1 Commercial Delivery

Requirements:

Valid business address
Available during business hours
Equipment to unload (forklift/loading dock)
Authorized person to sign

Benefits:

Lower shipping rates
Faster delivery options
Hold at terminal available
Appointment scheduling

5.2 Residential Delivery

Additional Requirements:

Liftgate service (additional fee)
Accessible delivery location
Someone must be present
Limited to curbside only

Important Notes:

Driver will NOT bring items inside
Driver will NOT install or position parts
Additional fees always apply
Some carriers restrict residential weight limits

5.3 Local Delivery Service

Eligibility:

Commercial accounts only
Established credit terms
Within 50-mile radius
Minimum order requirements may apply

Scheduling:

Based on route availability
First-come, first-served
No guaranteed time windows
24-hour advance notice required

Restrictions:

No residential deliveries via company truck
No installation assistance
No disposal of old parts
Customer must unload

Section 6: Pickup Policy

6.1 Yard Pickup Hours

Regular Hours:

Monday-Friday: 8:00 AM – 5:00 PM EST
Saturday: 8:00 AM – 2:00 PM EST
Sunday: CLOSED
Holidays: See website for schedule

Last Pickup Times:

Large items: 30 minutes before closing
Must arrive 1 hour before closing for pulling parts

6.2 Pickup Requirements

What to Bring:

Valid photo ID
Paid invoice or order confirmation
Appropriate vehicle/trailer
Tie-downs and securing equipment
Cash/card for any additional purchases

6.3 Pickup Procedures

Check in at office with invoice
Receive yard pass and location info
Staff assists with loading heavy items
Customer responsible for securing load
Final inspection at gate before leaving

6.4 Pickup Safety Rules

Safety equipment required in yard areas
No customer tools or disassembly permitted
Children must remain in vehicle
Speed limit: 5 MPH in yard
Follow marked paths only
No photographs without permission

Section 7: Tracking & Transit Times

7.1 Tracking Information

When Provided:

Email notification within 2 hours of shipment
Text alerts available upon request
Portal access for commercial accounts

What’s Included:

Carrier name and tracking number
Estimated delivery date
Link to carrier tracking page
Photos of packaged item (upon request)

7.2 Standard Transit Times

Distance	Small Package	LTL Freight
Regional (0-250 miles)	1-2 days	1-2 days
Zone 2 (250-500 miles)	2-3 days	2-3 days
Zone 3 (500-1000 miles)	3-4 days	3-5 days
Cross-Country	4-5 days	5-10 days

Times are estimates only – not guaranteed

7.3 Delays & Exceptions

Common Causes:

Weather events
Carrier capacity issues
Incorrect address
Missed delivery attempts
Customs (international only)

Our Response:

Proactive communication about known delays
Assistance with carrier communication
Re-routing support when possible

Section 8: Receiving & Inspection Requirements

8.1 Critical Inspection Rules

⚠️ INSPECT BEFORE SIGNING – THIS IS CRUCIAL

For ALL Deliveries:

Count boxes/items against packing list
Check for visible damage to packaging
Note ANY concerns on delivery receipt
Take photos of damage immediately
Keep all packaging until satisfied

8.2 Freight Delivery Inspection

Special Requirements for Freight:

DO NOT sign “clear” if any damage visible
Write “DAMAGED” on bill of lading
Note specific damage details
Refuse severely damaged shipments
Call us immediately if refusing

Concealed Damage:

Must be reported within 24 hours
Photos required of part and packaging
Keep all packaging materials
File claim with carrier immediately

8.3 Acceptance Conditions

By signing for delivery, you confirm:

Correct quantity received
No visible damage present
Acceptance of delivery condition
Transfer of damage liability

EXCEPTION: Noting “Subject to Inspection” provides 24-hour window for concealed damage claims only

Section 9: Damage Claims & Resolution

9.1 Claim Requirements

Required Documentation:

Original invoice
Delivery receipt/BOL
Photos of damage (multiple angles)
Photos of packaging
Written description of damage
Carrier claim number (if filed)

9.2 Claim Process

Immediate Action (Day of Delivery):

Document all damage with photos
Note on delivery receipt
Contact us within 24 hours

Claim Filing (Within 48 hours):

Submit documentation via email
We initiate carrier claim
Claim number provided

Resolution (5-15 business days):

Carrier investigation
Determination of liability
Replacement or refund processed

9.3 Claim Limitations

We ARE responsible for:

Shipping incorrect parts
Pre-shipment damage
Inadequate packaging
Documentation for carrier claims

We are NOT responsible for:

Unreported visible damage
Damage after 24-hour reporting window
Customer installation damage
Loss of use or downtime
Labor or consequential costs

Section 10: Returns & Refused Shipments

10.1 Return Shipping Policy

Authorized Returns:

Return Authorization Number required
Customer pays return shipping unless our error
Original packaging preferred
Insurance recommended

Refused Shipments:

Customer responsible for all shipping costs (both ways)
20% restocking fee applies
Refund minus all shipping charges

Section 11: Liability & Limitations

11.1 Our Liability

Maximum liability limited to:

Purchase price of item(s)
Actual shipping costs paid
No consequential damages
No labor or installation costs
No loss of use or downtime

11.2 Customer Responsibilities

You are responsible for:

Providing accurate shipping address
Being available for delivery
Proper inspection upon receipt
Appropriate disposal of packaging
Compliance with local regulations

11.3 Force Majeure

Not liable for delays/failures due to:

Natural disasters
Carrier strikes
Government actions
Weather events
Pandemic/epidemic
Infrastructure failures

Section 12: Hazardous Materials & Special Items

12.1 Restricted Items

Ground Only (No Air):

Batteries (all types)
Airbags with inflators
Anything with fluids
Compressed gas components
Magnetized materials

Special Handling Required:

Catalytic converters (OEM only)
Mercury switches (removed)
Electronics with batteries
R-12 AC components

12.2 Documentation Requirements

Proper hazmat labeling
Shipper’s declaration
Chain of custody forms
EPA compliance certificates (where applicable)

Section 13: International Shipping Policy

13.1 No International Service

WE DO NOT SHIP INTERNATIONALLY

603 Auto Salvage ships within the United States only:

❌ No shipping to Canada
❌ No shipping to Mexico
❌ No other international destinations
✅ Continental US (48 states) – Full service
✅ Alaska & Hawaii – Available with additional fees
✅ US Territories – Case by case basis

13.2 Export Compliance

While we don’t ship internationally, customers who pickup parts for export are responsible for:

All export documentation
Customs compliance
International shipping arrangements
Legal restrictions on exported parts

Section 14: Contact Information

For Shipping Questions:

603 Auto Salvage, Inc.
233 Main Street
Plaistow, NH 03865
Phone: 603-392-7313
Email: parts@603AutoSalvage.com
Tracking Issues: shipping@603AutoSalvage.com

Hours:

Monday-Friday: 8:00 AM – 5:00 PM EST
Saturday: 8:00 AM – 2:00 PM EST
Sunday: Closed

Quick Response Times:

Shipping quotes: Within 2 hours
Tracking info: Within 30 minutes
Damage claims: Same business day
General inquiries: Within 24 hours

Section 15: Policy Updates

This policy may be updated periodically. Current version always available at www.603AutoSalvage.com/shipping. Version in effect at time of order applies to that transaction.