Welcome to 603 Auto Salvage, We Sell Quality Used Auto Parts at Affordable prices.

603 Auto Salvage – Return Policy & Warranty Information

Effective Date: October 18, 2025

603 Auto Salvage, Inc. 233 Main St. Plaistow, NH 03865 www.603AutoSalvage.com 603-392-7313

Quick Reference Guide

CRITICAL INFORMATION – PLEASE READ BEFORE PURCHASING

Part Category	Return Period	Warranty	Special Conditions
Body Parts/Glass	NO RETURNS	No Warranty	Inspect before accepting
Mechanical Parts	30 days	30-90 days	Must be complete & undamaged
Electrical Parts	30 days	30 days	Non-returnable once installed
Tires & Rims	NO RETURNS	No Warranty	AS-IS, no safety guarantee
Cores	7 days	N/A	Must be complete & drained

Required for ALL Returns: Original paid invoice (no exceptions)

Section 1: General Return Requirements

1.1 Documentation Requirements

CRITICAL: No returns, exchanges, or warranty claims will be processed without proper documentation.

Required Documents:

Original paid invoice with invoice number
Proof of payment (receipt, credit card statement)
Return Authorization Number (obtained by contacting us)

NOT Acceptable as Proof:

Work orders or estimates
Email confirmations without invoice numbers
Text messages or verbal agreements
Third-party receipts
Photos of invoices

1.2 Return Process

Contact us within the warranty period to obtain Return Authorization
Receive Return Authorization Number via email
Package item securely in original packaging if available
Include copy of invoice inside package
Ship or deliver to our location within 10 days of authorization
Inspection will occur within 3 business days of receipt
Refund/Exchange processed within 5-7 business days after approval

1.3 Return Shipping

Customer pays return shipping unless we shipped the wrong part
Items must be properly packaged to prevent damage
Insurance recommended for high-value items
Damaged returns will be rejected

Section 2: Refund & Payment Policies

2.1 Refund Methods

Refunds will be issued via the original payment method:

Original Payment	Refund Method	Processing Time
Credit/Debit Card	Same card	3-5 business days
PayPal	PayPal account	2-3 business days
Cash	Company check	7-10 business days
Check	Company check	7-10 business days after check clears

2.2 Refund Restrictions

No cash refunds for any transaction
No third-party refunds – only to original purchaser
Restocking fee of 20% applies to all approved returns
Shipping charges are non-refundable
Special order items are non-refundable

2.3 Refund Calculations

Refund Amount = (Purchase Price – Restocking Fee) – Original Shipping Cost

Core charges will be refunded separately upon receipt and inspection of core.

Section 3: Part-Specific Return & Warranty Policies

3.1 Body Parts, Glass & Non-Mechanical Items

FINAL SALE – NO RETURNS OR EXCHANGES

Included Items:

Body panels, doors, hoods, trunks, fenders
Bumpers, grilles, lights (non-LED/HID)
Glass (windshields, windows, mirrors)
Interior trim, seats, dashboards
Plastics, moldings, weather stripping

Customer Responsibilities:

Inspect immediately upon delivery/pickup
Refuse delivery if damaged or incorrect
Verify fitment before accepting
Once accepted, ALL SALES ARE FINAL

3.2 Mechanical Parts

Standard Warranty: 30 Days (90 days available for additional fee)

Covered Components:

Engines Include:

Block, head, pistons
Crankshaft, camshaft
Internal components only

Engines EXCLUDE:

Electrical components, sensors, wiring
Fuel system, injectors, pumps
Cooling system components
Turbo/superchargers (sold AS-IS)
External accessories
Gaskets, seals, timing belts

Transmissions Include:

Case and internal gears
Valve body (automatics)
Clutch assembly (manuals)

Transmissions EXCLUDE:

Electronic controls, solenoids
External sensors, cables
Torque converters (must be verified)
Seals, gaskets, filters
Cooler lines

Other Mechanical Parts:

Differentials: 30-day warranty on gears only
Transfer cases: 30-day warranty on internal components
AC compressors: No warranty on clutch or electronics

3.3 Electrical & Electronic Parts

Limited 30-Day Warranty

Important Restrictions:

Must be tested before installation
Non-returnable once installed (connectors show installation)
No warranty on programmed components requiring coding
Customer responsible for compatibility verification

Excluded from Warranty:

Water-damaged components
Modified or repaired units
Airbags and safety systems (AS-IS)
Hybrid/EV battery packs (AS-IS)

3.4 Tires & Wheels

SOLD AS-IS – NO WARRANTY OR RETURNS

Customer Acknowledges:

No safety inspection performed
No tread depth guarantee
No balance or alignment guarantee
Age and wear not verified
Customer assumes ALL risk
Professional mounting required

Section 4: Core Exchange Program

4.1 Core Requirements

Return within 7 days of purchase
Must be same part number or superseded equivalent
Must be complete and rebuildable
Must be drained of all fluids
No fire, flood, or collision damage

4.2 Core Refund Process

Core received and logged
Inspection within 3 business days
Approved cores credited to original payment method
Rejected cores available for pickup (customer expense)
Unclaimed cores disposed of after 30 days

4.3 Unacceptable Cores

Cracked or broken housings
Missing internal components
Seized or locked units
Contaminated with wrong fluids
Modified or machined parts

Section 5: Warranty Conditions & Exclusions

5.1 What Voids All Warranties

Your warranty is immediately void if:

Improper Installation

Not following manufacturer procedures
Using incorrect fluids or parts
Failure to replace recommended components

Misuse or Abuse

Racing, off-road, or commercial use
Overloading or overheating
Using wrong fuel or fluids

Modifications

Any alteration to the part
Performance modifications
Painted, primed, or welded

Installation Issues

Installed by non-professional (at our discretion)
Heat tabs melted or removed
Evidence of installation damage

Documentation Failure

Cannot provide original invoice
Beyond warranty period
Part used outside United States

Misrepresentation

Wrong vehicle information provided
Part used in different application
Commercial use not disclosed

5.2 Required Pre-Installation Procedures

Failure to perform these voids warranty:

All Parts:

Verify correct part number and application
Inspect for shipping damage
Test before installation when possible

Engines:

Change oil and filter
Replace timing belt (interference engines)
Flush cooling system
Check/replace spark plugs
Verify compression

Transmissions:

Replace filter and fluid
Flush cooler lines
Replace radiator/cooler if contaminated
Reset adaptation values

Differentials:

Change fluid
Inspect seals
Verify gear ratio

5.3 What’s Never Covered

Labor costs or installation charges
Towing or transportation
Rental vehicles or downtime
Diagnostic fees
Consequential damages
Lost time or inconvenience
Additional repairs needed
Fluids, filters, or gaskets

Section 6: Extended Warranty Options

6.1 Available Extended Warranties

Coverage Level	Duration	Mechanical Parts	Electrical Parts	Additional Cost
Standard	30 days	Included	Included	None
Extended	90 days	Available	Limited	10% of part cost
Premium	6 months	Available	Not available	20% of part cost
Labor Coverage	Varies	Up to $50/hour	Not covered	15% of part cost

6.2 Extended Warranty Requirements

Must be purchased at time of original sale
Must be clearly marked on invoice
Non-transferable
Subject to all standard exclusions
No extensions after purchase

Section 7: Dispute Resolution

7.1 Claim Process

Notify us immediately when issue discovered
Do not continue to operate vehicle with damaged part
Provide detailed description of failure
Allow inspection if requested
Provide installation receipts if professionally installed

7.2 Inspection Rights

We reserve the right to inspect any warranty claim
Independent inspection may be required for disputes
Customer must make part available for inspection
Failure to allow inspection voids warranty

7.3 Dispute Resolution

Initial review by management
Mediation if agreement cannot be reached
Binding arbitration per Master Terms & Conditions
Each party bears own costs

Section 8: Special Conditions

8.1 Professional Installation

We strongly recommend professional installation for all parts. Warranty coverage may be denied if we determine improper installation caused failure.

8.2 Safety Notice

WARNING: Used auto parts may have unknown history. Customer assumes all risk. Always have safety-critical parts inspected by qualified technicians before use.

8.3 Compatibility Verification

Customer is solely responsible for verifying compatibility. We provide interchange information as courtesy only – it is not guaranteed accurate.

8.4 Parts Grading

A Grade: Excellent condition, minimal wear
B Grade: Good condition, normal wear
C Grade: Fair condition, AS-IS, no warranty

Section 9: Contact Information

Return Authorization & Warranty Claims:

Phone: 603-392-7313
Email: parts@603AutoSalvage.com
Hours: Monday-Friday 8:00 AM – 5:00 PM EST

Mailing Address for Returns:

603 Auto Salvage, Inc. ATTN: Returns Department 233 Main St. Plaistow, NH 03865

Important: Do not ship returns without Return Authorization Number

Section 10: Policy Modifications

This policy may be updated periodically. The version in effect at time of purchase applies to your transaction. Current version always available at www.603AutoSalvage.com.

Acknowledgment

By purchasing from 603 Auto Salvage, you acknowledge that you have read, understood, and agree to all terms in this Return Policy & Warranty Information.

Used parts are sold AS-IS unless warranty stated
Keep your invoice – it’s required for all claims
Inspect parts immediately upon receipt
When in doubt, contact us BEFORE installation