How do I report an issue with an order?

If you ever experience an issue with your order, the best thing to do is contact us directly by phone or email. We take every concern seriously and respond as quickly as possible. Our front office team handles order resolutions daily and is trained to identify what went wrong and how to fix it. Whether the issue involves a shipping delay, damaged part, incorrect item, or warranty concern, we’ll work through it with you step by step.

The first step is to provide your invoice number or order details so we can pull up your record in our system. Once we review it, we’ll determine whether a replacement, refund, or adjustment is appropriate. In cases involving damaged parts, we may ask for photos to speed up the process and help with carrier claims if the part was shipped.

We pride ourselves on being fair and transparent. Mistakes are rare, but when they happen, we stand behind our products and service. Our goal is not just to fix the problem but to make sure you leave satisfied and confident in doing business with us again. We respond quickly to all issues and never make customers feel like they are being ignored. That’s part of what separates 603 Auto Salvage from other salvage operations — we don’t hide behind policies; we take accountability and do right by our customers.