How quickly do you respond to messages?

We take pride in responding to all customer inquiries as quickly as possible. During business hours, most emails and website messages are answered within a few hours. Phone calls and live chat inquiries are handled immediately.

If you contact us after hours, we typically respond first thing the next morning. For urgent matters such as scheduled pickups or order tracking, you can mark your message as “time-sensitive,” and it will be prioritized in our system.

Our goal is to ensure that every customer receives clear, helpful communication without unnecessary delays. 603 Auto Salvage understands that time is critical, especially for repair shops and individuals trying to complete a project, so fast and accurate responses are part of our daily standard.