Are return approvals required before sending?

Yes, we do require return approval before you ship any part back to us. This helps us manage returns efficiently and make sure your refund or exchange is processed without delay. To start the process, just call us or email our team with your order number and reason for the return. We’ll review it, confirm eligibility, and issue a Return Merchandise Authorization (RMA) number.

The RMA number allows us to track your return from start to finish. It also helps our receiving team know exactly what to expect when the part arrives, ensuring it’s matched to the correct order and customer.

If you send back a part without prior approval, it may delay processing because we won’t have the necessary reference information in our system. With an RMA, everything moves faster — from receipt to inspection to refund.

We also use the approval step to verify that the part qualifies for return based on our 30-day policy and condition standards. This avoids unnecessary shipping costs for parts that may not be returnable, such as electrical or installed items.

Our goal isn’t to make returns complicated — it’s to make them organized and transparent. One quick approval step helps us take care of your refund correctly and efficiently.