How do I initiate a return or exchange?

Starting a return or exchange with 603 Auto Salvage is simple. You can either call us directly or email our support team with your order number and a brief description of why you’re returning the part. Our staff will review your request, confirm eligibility, and send you detailed instructions on how to proceed.

If your return is approved, we’ll issue a Return Merchandise Authorization (RMA) number. This allows us to track the process and ensure your refund or replacement is processed smoothly. Depending on the situation, we’ll either provide a prepaid return shipping label or give you the return address for sending the item back.

Once we receive the part and verify its condition, we’ll process your exchange, store credit, or refund within a few business days. We pride ourselves on being efficient — most returns are resolved within a week from the time the item arrives back at our facility.

We ask that all returned items be in the same condition they were sold, with no signs of installation or modification. Packaging the part carefully for return is important to prevent damage in transit. If you’re unsure how to repackage something, we’ll gladly walk you through it.

Our team treats returns as part of good customer service, not a hassle. We want you to feel confident knowing that if something doesn’t work out, we’ll fix it quickly and professionally.